- What grounds do I need to cancel a sale?
- What process must I follow?
We get enquiries on a regular basis from people who after they have bought an item are unhappy with the purchase.
In these circumstances one has to distinguish between “buyer’s remorse” and a valid legal ground to cancel a sale.
If there is nothing wrong with the item; you cannot cancel the sale.
If there is something wrong with the item; you may well be able to cancel the sale.
There are two ways to do this.
The first basis for cancellation could be in terms of the provisions of the Consumer Protection Act No 68 of 2008 (CPA).
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